Our data
How we label accessibility information.
Every venue shows the features we hold and who stands behind them, so you can judge how far to rely on them for your own needs.
The four labels
A venue’s label sits beside its features on cards, on the map and at the top of its page. Where more than one applies, it shows the strongest.
- Operator verified
The venue’s operator has confirmed these details.
The venue’s operator (or the council) has confirmed the recorded features, and each shows when, where we hold the date. With Mapped on site, it is the only label shown in lavender.
- Mapped on site
Inclusable visited and recorded these details on site.
Inclusable visited, photographed and recorded the features in person, and the record says when.
- Community confirmed
Visitors have confirmed these details are still accurate.
Visitors have tapped “still accurate” on a feature, and more have confirmed it than reported a problem. It’s a useful signal, not an inspection: a confirmation is one person’s experience on one visit.
- Public-source information
From public sources such as OpenStreetMap and imported listings, not yet confirmed by the venue.
The features come from public sources, such as OpenStreetMap and imported listing records, and nobody has confirmed them yet. They are a starting point to check, not a promise.
A venue with nothing recorded carries no label: we don’t know, which is not the same as the venue being inaccessible.
Why there’s no score
Inclusable used to show a 0–100 accessibility score. We stopped in October 2026. A figure like “66/100” implies a precision the underlying records can’t justify, and it tells you nothing you can check: two venues with the same number can differ on the one feature you need. The features themselves, and who confirmed them, are the useful part, so that is what we show.
Start from what you need
Access needs are individual. The venue directory and the map filter by specific features: wheelchair access, step-free entry, accessible toilets and parking, hearing loops and more. Pick the ones that matter to you, then look at who stands behind them.
What the labels are not
- Not a certification or audit.Even a verified record doesn’t replace a professional access audit, and a venue’s conditions can change.
- Not a guarantee.If a specific detail is critical to your visit, confirm it with the venue. If our record is wrong, the “Suggest an update” form on every venue page goes straight to our team.
- Not a ranking.Public-source information often just means a venue hasn’t documented its access anywhere we can read. Operators can claim their venue and confirm its details.
More about our data, licensing and sources: About our data.