From US$36 per person
Book tickets on Viator (opens in a new tab): NYC 9/11 Memorial and Museum Ticket with Tour OptionsYou book and pay on viator.com. Inclusable may earn a commission.
4.7 / 5 from 6,756 reviews on Viator
- Group size
- Up to 9
- Rating on Viator
- 4.7 / 5 · 6,756 reviews
About this tour
Discover the powerful story of resilience at NYC’s 9/11 Memorial & Museum. Stand beneath the towering steel Tridents, walk alongside the historic "Survivors’ Stairs," and experience the quiet beauty of the reflecting pools set within the original World Trade Center footprints. Built directly into the bedrock foundations, this world-renowned landmark offers a deeply moving journey through personal memories and the global history that reshaped modern transatlantic relations. Book your tickets today to secure guaranteed entry and experience one of the Western world's most poignant cultural encounters.
Accessibility, as stated by the supplier
- Wheelchair accessible
- Wheelchair-accessible surfaces
- Wheelchair-accessible transport
- Stroller accessible
Meeting point: The National 9/11 Memorial & Museum. The nearest accessible public restroom to the meeting point is about 510 m away in a straight line, from the NYC Open Data public restrooms list.
Provided through Viator and not verified by Inclusable. Ask the supplier about your specific needs before you book.
Itinerary
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Descending 70 feet into the World Trade Center’s bedrock foundations, the 9/11 Museum spans 110,000 square feet of gallery space. Visitors enter past two 80-foot steel "Tridents" before descending alongside the "Survivors' Stairs"—the final escape route for hundreds—and the massive slurry wall. Among the remnants, travelers encounter bent "Impact Steel" from collision zones and the crushed Ladder 3 fire truck, honoring first responders. Inside, personal memory meets global history. The In Memoriam gallery honors the 2,983 victims through portrait walls, audio memories, and keepsakes. Next door, historical exhibits detail the day minute-by-minute using news footage, air traffic transcripts, and personal artifacts, while examining the post-9/11 security landscape and international legacy that shapes our modern world.
Know before you go
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
- Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss.
Included
- Guided Tour options available as upgrades
- Admission to the 9/11 Memorial and Museum
Not included
- Food and drinks
- Transportation to/from the museum
Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
Nearest accessible public restroom to The National 9/11 Memorial & Museum
The nearest accessible public restroom to The National 9/11 Memorial & Museum is Battery Park City Library, NYPL, New York, about 510 m away.
Battery Park City Library, NYPL · about 510 m away in a straight line
New York, NY (library)
Sunday: Closed, Monday: 10:00 am - 6:00 pm, Tuesday: 11:00 am - 7:00 pm, Wednesday: 10:00 am - 6:00 pm, Thursday: 11:00 am - 7:00 pm, Friday: 10:00 am - 5:00 pm, Saturday: 10:00 am - 5:00 pm — Open year round
Source: the NYC Open Data public restrooms list, data as at 30 October 2026. Distances are straight-line, not the walking route, and facilities can change — check before you rely on one.
Location & contact
- Area
- New York
- Meeting point
- The National 9/11 Memorial & Museum
- Address
- 180 Greenwich St, World Trade Center, New York City, 10007
- Contact
- The tour operator’s own details aren’t published. Questions about access or your booking go through Viator, which handles the booking and passes your request to the operator.
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